Full Description

This document provides guidance on the application of a service management system (SMS) basedon ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpretand apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevantstandards.

Cross References:
ISO/IEC 20000-10
ISO/IEC 38500
ISO/IEC TR 20000-7
ISO 31000
ISO 37500
ISO/IEC 27000
ISO/IEC 20000-1
ISO/IEC/IEEE 15939
ISO/IEC TR 20000-12
ISO/IEC TR 20000-11
ISO 55001
ISO/IEC 20000-6
ISO 9001
ISO/IEC 27001
ISO/IEC 20000-3
ISO/IEC 19770-1


All current amendments available at time of purchase are included with the purchase of this document.

Product Details

Published: 08/20/2019 ISBN(s): 9780580999482 Number of Pages: 74 File Size: 1 file , 2.6 MB Product Code(s): 30373342, 30373342, 30373342 Note: This product is unavailable in United Kingdom