Information technology - Process assessment An exemplar process assessment model for IT service management
Standards Australia
Adopts ISO/IEC TS 15504-8:2012 to define an exemplar PAM that meets the requirements of AS/NZS ISO/IEC 15504.2 and supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes as defined in ISO/IEC TR 20000-4:2010, and the process attributes as defined in AS/NZS ISO/IEC 15504.2. It also provides guidance, by example, on definition, selection and use of assessment indicators.
| Document Type | Standard |
| Status | Current |
| Publisher | Standards Australia |
| Committee | IT-015 |
| Supersedes |
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